Job Overview:
Our Customer Service Representative will provide a central point of contact for both the customer and internal departments for ticket flow management, ticket entry, tracking and expediting. Successful candidates must be experienced in customer service and possess strong communication skills, and demonstrated computer proficiency in order to represent our products, interpret and respond to customers and expedite detailed ticket information.
Essential Duties & Responsibilities
- Perform customer problem resolution and ticket information processing.
- Interact with customers to maintain working relationships with key accounts.
- Meet and greet drivers; develop, implement and maintain driver incentive programs.
- Order and maintain supply levels for trucker’s lounge & manage housekeeping.
- Maintain sales paperwork, work with the Corporate Accounting department to settle discrepancies; work with Sales team on special pricing tickets; generate reports on a weekly basis taking appropriate action to ensure customer satisfaction; track trucking companies used; track lease locations.
- Provide Sales and Marketing Support including signage, preparation of fliers and other forms of communication.
- Manage Run Tickets and Delivery Receipts to ensure they are entered correctly.
- Coordinate receipt of and review tickets from satellites; assist and troubleshoot ticket issues for satellite personnel.
- Contact dispatcher/pushers to confirm upcharges for certain loads or washouts.
- In addition to these functions employees are required to carry out such other duties as may reasonably be required.
Knowledge & Skill Requirements
- 5 years relative experience in Customer Service.
- Excellent communication skills (verbal, written, telephone presentation and listening abilities).
- Self-motivated and strong desire to work in a fast paced environment.
- Self-motivated drive to help “the team” improve through people, process and technology.
- Computer skills to include Microsoft Word, Excel and PowerPoint.
- Bilingual (Spanish) preferred
Location:
Permian Basin